Contact Centre

Red Contact Centre delivers high quality, timely and cost effective recruitment solutions to the regions’ contact centres.  Our team’s expertise, passion and real understanding of the contact centre industry, gives us the leading edge within South West & South Wales.

We have two specialist teams:-

Red Contact Centres

Provide temporary and permanent recruitment solutions from agent through to team leader level delivering:

  • Intelligent, regionally focused, high return & brand sensitive attraction (Red is proud to hold the arguably the largest regional database of contact centre candidates)  
  • Candidate skills assessment and shortlisting including telephone pre-screens and role plays, face to face skills and behavioral interviews and hard skills testing
  • Quality candidate management including fully familiarising the candidate with the job and company, ensuring that all of the quality candidates that are introduced, truly want your job opportunity and will stay in it.  

We recruit for the followng roles:

  • Customer Service/Contact Centre Advisors
  • Telesales Advisors
  • Customer Contact Administrators
  • Team Coaches
  • Team Leaders


Red Management Search (RMS)

Red’s expert team specialising in contact centre management recruitment.  RMS focus on team manager to call centre director recruitment together with the critical support services managers. 

RMS search and select the right candidate in the market place for your permanent, temporary or interim vacancies.

We recruit for the following roles:

  • Team Managers
  • Contact Centre Managers and Directors
  • Business Development Managers
  • Support Service Managers (such as Analysts, Schedulers and Planners)
  • Learning and Development Professionals

RMS’s consultants’ experience, together with the brand’s presence in the contact centre market allows RMS to truly partner its clients and search out the very best candidate for your management vacancy. 

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Client testimonials

Griffin Mill

Over the last 5 years we have used Red Recruitment on a number of occasions both to fill existing vacancies and also when new positions have been created.

Our account manager, Katie has always been prompt, professional and in tune with our specific needs always ensuring the candidates put forward match the culture of the business.

Furthermore Red has supported our community initiative, ‘Outstanding Student of the Year’ ...

The Welsh Contact Centre Forum

“Red Recruitment has supported the Welsh Contact Centre Forum since they set up back in 2001 and this year we are delighted to hear that they are celebrating their 10th anniversary.

As one of the leading specialists in contact centre recruitment, red have forged a strong network of contacts within the industry and are currently working with some of the key companies within the marketplace.

In recognition of both their...

Burges Salmon LLP

Having worked with Red for the last ten years, their ability to fulfil my requirements quickly and efficiently, and always in a professional manner, remains unquestioned. I can confidently leave my recruitment in their hands without any concerns over the quality of the results.

Julie Smith Personnel
Operations Manager – Burges Salmon LLP

Hamptons International

Hamptons’ relationship in Bristol with Red stretches back most of the ten years since Red set up and they have delivered excellent candidates for us at every level over this period. I have always found their consultants to be incredibly professional and brandishing a very creditable candidate portfolio. It has always seemed to me that Red’s experience and ambition is mirrored in that of their candidates. I look forward to working with the Red t...

Motability

Red are always extremely professional and trustworthy. They are very proactive about working with their clients, ensuring the right calibre candidate is presented through the best solutions.
This is particularly key for Motability Operations' environment, as we pride ourselves on providing an excellent customer service at all times, as supported by the recent Times Top 50 accolades.
We are proud of our high levels of service and conti...

Ethicall

At Ethicall we have been using Red Recruitment as our preferred supplier for charity fundraisers since our inception in 2007.  In recognition of their hardwork and effective delivery they were awarded Managing agenct status back in 2010 which resulted in them being responsible for managing the entire recruitment process including all second tier relationships, payroll and absence/attendance levels for all of the temporary staff.   The team at R...

 
 
 

 

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